Last updated: July 31, 2026
1. Overview
This policy explains how Revival Clinic handles appointment cancellations, no-shows, membership billing, and refund requests. It applies to all consultations, programs, memberships, and products purchased through Revival Clinic or this website, and forms part of our Terms of Service.
2. Appointment cancellations & rescheduling
- Please cancel or reschedule at least 24 hours before your scheduled appointment time.
- Cancellations made with at least 24 hours' notice may be rescheduled at no charge.
- Cancellations inside 24 hours, or missed appointments (no-shows), may be subject to a late-cancellation fee disclosed at the time of booking.
- Use the confirmation email from our scheduling partner, or call (331) 214-8898, to cancel or reschedule.
3. Consultation fees
Consultation and evaluation fees cover the provider's clinical time and are generally non-refundable once the visit has taken place. If a visit is cancelled by Revival Clinic, any prepaid consultation fee is refunded in full or applied to a rescheduled visit at your choice.
4. Memberships & recurring programs
- Memberships and program plans bill on a recurring cycle disclosed at enrollment.
- You may cancel future billing at any time by contacting us in writing before your next billing date.
- Cancellation stops future charges; the current billing period is not prorated, and you retain access to included services through the end of that period.
- Fees for services, labs, or medications already rendered or dispensed within the cycle are not refundable.
5. Medications, injectables & compounded products
For patient-safety and regulatory reasons, prescription medications, injectables, compounded preparations, and any dispensed or shipped product cannot be returned or refunded once they have left the clinic or pharmacy. This includes medications sourced from FDA-registered 503A/503B pharmacies. If you believe a product arrived damaged, incorrect, or improperly stored, contact us within 48 hours of receipt and we will investigate and arrange a replacement where clinically appropriate.
6. Labs and third-party services
Laboratory panels, imaging, and services delivered by third parties are non-refundable once collected, processed, or performed. Charges billed directly by a third party are governed by that provider's own policies.
7. Unused packages & prepaid visits
Prepaid visit packages remain valid for 12 months from purchase unless otherwise stated. Unused, unexpired visits may be credited toward other Revival Clinic services at our discretion. Expired packages have no cash value.
8. How to request a refund
Send your request, including your name, date of service, and reason, to info@therevivalclinic.com or call (331) 214-8898. We review requests within 10 business days. Approved refunds are issued to the original payment method and typically post within 5–10 business days of approval, depending on your bank or card issuer.
9. Chargebacks
If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may delay resolution and could result in suspension of program access while the dispute is reviewed.
10. Changes to this policy
We may update this policy from time to time. The version in effect at the time of your purchase governs that transaction. Material changes will be posted on this page with a new "Last updated" date.
11. Contact
Revival Clinic, Lombard, IL · (331) 214-8898 · info@therevivalclinic.com · Contact form